Personal call recording Oreka

Recently I've discovered that If you need to record call on your Avaya or Nortel phone you can use open source software Oreka (http://oreka.sourceforge.net/).

They say that it works with wide range of telephony platforms (BroadWorks, Metaswitch, Asterisk, FreeSwitch, OpenSIPS, Avaya, Nortel, Mitel, Siemens, Cisco Call Manager, Cosmocom, NEC, etc...).
So be it.

For sure, to record a call on your PC you will have to run softphone. And if you need to record your deskphone you can just conference in your softphone.


Avaya Aura Contact Center 6.x (AACC) -- Call-by-call in Realtime

Some time ago a client asked if it is possible to show some information from call-by-call in real-time or closer to real-time than 15 minutes.

Officially it is not supported and basically I do not see why should someone need this information in real-time, but a client request is a client request :).

So, If you have a bunch of programmers around, you can ask them to look at the Event broker (EB) log in AACC. Something like D:\Avaya\Logs\CCMS\ccms_eb_*.log.

It is possible to create a real-time parser that will parse this log and present it in a user friendly mode.

Possible usage may include:
- ability to show information about calls while they are in queue (including DNIS, CLID, CDN)
(alternatively you can get this info using HDX - Send Info command)
- ???