Avaya CS1000 Outbound calls cheap solution

What could be the cheapest solution for Outbound campaign in Avaya AACC?

Microsoft Excel!

Lots of small/medium companies who doesn't have or need something more sophisticated just do manual outbound calls and use Microsoft Excel lists to track outbound calls statuses.

Next move - if you already have some sort of CDR collector - Avaya CDR Toolkit (see my previous posts) or something else - you can configure additional outbound route on your PBX with for example trunk access code 88 and then configure digit manipulation table to remove first 4 digits.
Now when agent dials 88XX (4 digits) CDR will show that this particular called number has prefix 8801, 8802.

So, logically you can assign each code 8801, 8802 etc to either different outbound campaigns or clients or anything you want..

Now, in your CDRs you will be able to find outbound calls associated with specific outbound campaign.


Avaya CS1000 CDR collector

Starting from release CS1000 7.5 (maybe even earlier) Avaya offers toolkit that allows you to configure CDR collection ( Avaya CDR/Traffic Toolkit 2.0)

It is available on devconnect:


Because it is a toolkit you still need some development to make it work.
I've created a simple script that saves content of the CDR output  text file to MS SQL database.
You need to create a table with format described in bcp.fmt format file and schedule this script to run every 15 minutes (default output time of Avaya CDR collector).



Avaya MPS 500 ports logon/logoff script

If you happen to have Avaya MPS 500 IVR with Lineside E1 or T1  cards integrated with AACC, you might find these scripts useful.

They allow to logon/logoff  MPS ports right from windows console.

I know that other uses might use different approach (for example GUI PeriPro application) but I find these scripts quite useful and faster than GUI.

Edit them according to your particular situation:

vsh -C #css.1 csvapi thisdevice 999800 agentid 888141 loginid 888141 ctifunction agentsetlogoff
where 999800 - PositionID of MPS port (KEY 0)
          888141 - AgentID - could be any number
                                 (only restriction they shouldn't conflict with real agents AgentIDs)


Enjoy it!