2015-03-08

Avaya CS1000 Outbound calls cheap solution

What could be the cheapest solution for Outbound campaign in Avaya AACC?

Microsoft Excel!

Lots of small/medium companies who doesn't have or need something more sophisticated just do manual outbound calls and use Microsoft Excel lists to track outbound calls statuses.

Next move - if you already have some sort of CDR collector - Avaya CDR Toolkit (see my previous posts) or something else - you can configure additional outbound route on your PBX with for example trunk access code 88 and then configure digit manipulation table to remove first 4 digits.
Now when agent dials 88XX (4 digits) CDR will show that this particular called number has prefix 8801, 8802.

So, logically you can assign each code 8801, 8802 etc to either different outbound campaigns or clients or anything you want..

Now, in your CDRs you will be able to find outbound calls associated with specific outbound campaign.

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