2021-01-04

Genesys PureConnect tools

 For those who wants to automate some operations in Genesys PureConnect I found those very helpful projects:


1) Directly from official Genesys github site - Command line tool that allows to interact with CIC server using ICWS API.

https://github.com/GenesysPureConnect/cli

Direct link to download version compiled for windows:

https://github.com/GenesysPureConnect/cli/releases/download/v1.1/windows.zip

What you can do with it:

* export user data from CIC server

* check user status

* make calls

* check call status


2) Collection of powershell scripts that also allows to interact with CIC server. It also uses ICWS API.

This one is written by several Genesys employees.

https://github.com/gildas/posh-ic

What you can do with it:

* export data from CIC server

* create users, workgroups

* bulk data creation (users, workgroups, skill etc...)

* update licenses

You can use it as a base to create your own automation scripts. 

I also suggest to check all the available forks of the project. Really nice. For example this one:

https://github.com/plmcgrn/posh-ic


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