Avaya Aura Contact Center 6.x and 7.x (AACC) -- How to close multimedia request directly in database

For sure you can do this from AAAD but if you need to automate this task and have a good knowledge of database you might use this SQL request for CCMM database:

update cls.Contacts set Status=15,ClosedTime=getdate() 

where ID=<Contact ID>