From time to time I need to evalute trunk usage.
There are many possible ways on how to do it (ask provider, enable PBX traffic measurements).
Another way is to use Erlang-C formula.
Some of the sites that I use for it.
http://erlang.com/calculator/erlc/ - web-based
http://owenduffy.net/traffic/ - web-based
http://www.lokad.com/calculate-call-center-staffing-with-excel - excel file
Thanks to the creators of these very helpful resources!
I've slightly modified Excel calculator for my own needs:
erlang_c_calculator_2014.xls
If you use E1 trunks instead of T1 just change 23 to 30 in "Trunk usage" column formula.
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