Information for Verint geeks ).
While playing recorded call in Interactions - Contacts you can press CTRL-ALT-SHIFT-F12 and it will open a new window with additional information that includes URL to actual audio file (AudioPath).
Also in this AudioPath url it shows whether system tried to search for audio locally or in archive (searcharchiver=true or false). Seems to be if your call already archived it would be equal to TRUE.
This works in Verint Impact 360 ver. 11 and 11.1 (maybe in older versions works as well).
No comments:
Post a Comment